terms & conditions

the following behaviours fall outside of the type of conduct we expect from our patients and visitors.

If any of these behaviours are displayed, we consider that it is not acceptable to continue treatment at our practice:

·       Being under the influence of alcohol or recreational drugs at the time of treatment.

·       Repeated non-attendance for appointments.

·       Excessive noise which is obtrusive to others in the vicinity.

·       Demanding, manipulative, threatening, aggressive or bullying behaviour, gestures or actions.

·       Offensive or abusive remarks or actions of a racial, sexual or personal or professional derogatory nature.

·       Damage or theft to the property.

Refusing or discontinuing care

We promote and uphold the privacy, dignity, rights, health, and wellbeing of patients who access our treatment services as well as our practitioners, at all times.

Our aim to provide a safe, pleasant, and comfortable environment in which patients and practitioners give and receive mutual respect. To assist in providing this, all persons accessing the services of the practice are expected to observe the above expectations of conduct that promote this.

We have the right to refuse, discontinue or defer treatment for any reason and we have the right to do so without explaining to the patient why this decision has been made. We will always try to provide you with as much notice as possible and some alternative acupuncture practitioners who would be suitable for you. The following are some common reasons why treatment might be refused, discontinued, or deferred if:

·       your health status has changed and treatment is no longer appropriate

·       if the care, treatment, or other services you require are beyond the scope of our practice

·       it is deemed by you or your practitioner that you are not benefiting from treatment after reviewing your treatment plan

·       your health and safety may be put at risk by treatment

·       you have withheld or not provided information relevant to treatment

·       you are not carrying out appropriate aftercare advice and potentially putting your own health and safety at risk

·       the practitioner is unable to provide a treatment that meets your specific needs due to poor health or a change in personal or professional circumstances

·       for any reason the practitioner’s ability to treat to the required levels of professionalism and safety is likely to be compromised

·       there is any refusal to comply with terms and conditions or known and generally accepted practice standards such that the refusal inhibits our practitioners from delivering quality care to you

·       the acupuncturist wishes to specialise in an area different to that for which you are being treated